Managed IT services that keep Australian businesses running
Fixed-fee IT management with 24/7 monitoring, responsive helpdesk and practical cloud administration — delivered by the team behind 30+ years of Sonar Technologies International's mission-critical systems.
Everything a modern MSP should do — done properly
24/7 monitoring & helpdesk
Round-the-clock monitoring of servers, networks, wireless and endpoints, with a helpdesk your staff can actually reach — phone, email or portal.
Microsoft 365 & cloud
Licensing, administration, migrations and cost optimisation across Microsoft 365, Azure and hybrid environments.
Backup & disaster recovery
Tested, monitored backups for servers, cloud data and endpoints — with recovery objectives agreed up front, not discovered during a crisis.
Patch & asset management
Scheduled patching, warranty tracking and a live asset register, so audits and insurance questionnaires stop being a scramble.
We watch the Wi-Fi in real time, so faults surface before complaints do
Wireless faults are the hardest kind to report. They are intermittent, they happen in one aisle and not the next, and by the time someone raises a ticket the device has roamed and the evidence is gone. So the fault gets blamed on the handheld, the handheld gets swapped, and it happens again a fortnight later.
Monitoring removes the guesswork. Every access point, controller and switch port on your network reports continuously, and we alert on the conditions that precede an outage rather than waiting for the outage itself — an access point that has started retrying, a channel filling with interference, a PoE port drawing more than it should. When someone does call, the answer is already on screen with a timestamp against it.
It also builds a record. A network that is measured every day tells you when a site is quietly outgrowing its design, which is a far cheaper conversation than the one that starts after peak season.
- Access point availability and reboots
- Client counts and airtime utilisation per AP
- Interference and noise floor by channel
- Roaming and authentication failures
- Switch port, PoE and uplink health
- Internet and WAN link status
- Firmware drift across the estate
- Rogue and neighbouring access points
One person who knows your site, not a queue
Every managed client gets a dedicated IT manager: a named person who owns your account, knows how your sites are built and why the decisions behind them were made. They are who you call, and who calls you when something in the monitoring warrants a conversation.
That continuity is the point. Generic support desks lose context with every ticket, so each new problem starts from nothing and your team re-explains the same environment. A manager who already knows the racking went to six levels last March reaches the answer immediately — and spots the pattern across tickets that nobody watching a single queue would ever see.
They also own the boring, valuable work: reviewing what monitoring has picked up, tracking recurring faults to a root cause, keeping the documentation honest and telling you what needs budgeting for before it becomes urgent.
- A named manager, not a rotating queue
- Knows your sites, fleet and history
- Reviews monitoring data and acts on trends
- Tracks recurring faults to root cause
- Keeps documentation and asset records current
- Flags lifecycle and capacity work before it is urgent
IT support built for operational businesses
Most MSPs are built for desk workers. Paxway grew out of supporting transport operators, warehouses, hospitals and manufacturers that run around the clock — environments where "we'll log a ticket" isn't good enough. That DNA shapes how we run managed services for every client: proactive fixes before users notice, honest reporting, and engineers who understand both the server room and the loading dock.
Fixed fees, no lock-in surprises
Per-user or per-device pricing agreed up front, reviewed annually and documented in plain English. If something is out of scope, you'll know before the work starts — not on the invoice.
Common questions
What is included in your managed IT services?
Our standard agreement covers 24/7 monitoring, unlimited remote helpdesk, patch management, Microsoft 365 administration, backup management and a dedicated IT manager. On-site support, projects and hardware can be bundled in or quoted separately — everything is itemised so you know exactly what you pay for.
Do you monitor Wi-Fi networks in real time?
Yes. Access points, controllers, switch ports and internet links report continuously, and we alert on the conditions that lead to an outage rather than waiting for one — an access point retrying, a channel filling with interference, a PoE port drawing more than it should. It means wireless faults get diagnosed from data instead of from someone trying to describe what happened an hour ago.
What does a dedicated IT manager actually do?
They own your account: a named person who knows how your sites are built, reviews what monitoring picks up, tracks recurring faults to a root cause and tells you what needs budgeting for before it becomes urgent. You call them rather than a queue, and they call you when something warrants a conversation.
Can you monitor a network you did not install?
Usually, yes. Most enterprise wireless and switching platforms expose the data we need, so we can bring an existing environment under monitoring without replacing it. Where equipment is too old or too locked down to report usefully, we will tell you that up front rather than quietly monitoring less than you think.
Do you support businesses outside Sydney?
Yes. We are headquartered in Macquarie Park, Sydney, but support clients across every Australian state and territory through remote management, national field partners and scheduled site visits for regional locations.
Can you take over from our current IT provider?
We handle the whole transition: documentation capture, credential handover, licence audits and a parallel-running period so nothing is dropped. Most onboardings complete within two to four weeks with no downtime for your team.
Do you work alongside internal IT teams?
Often. Many clients keep an internal IT manager and use Paxway for after-hours coverage, specialist networking work, network monitoring or overflow support. We fit the model to your team, not the other way around.
What are your response times?
Response targets are set in your service level agreement. Critical outages are worked immediately, 24/7. Standard requests are typically responded to within one business hour.
Ready to talk through your project?
Tell us what you are planning — a new site, a network that keeps dropping out, or IT that needs a safer pair of hands. We will come back with straight answers and a clear quote.